Our Contact Center solutions are based on the Phones Enterprise suite built on a scaleable, modular and innovative platform which allows managers to monitor front-office performance in real time through sophisticated graphical monitoring tools and statistic analyses. Not a single piece of information is lost or overlooked. The Contact Center becomes a permanent part of the company business intelligence always available as a resource for rapid and timely strategic decision-making.

Phones Enterprise satisfies the ever-growing need for organizations to build geographically distributed Contact Centers through its Network Routing feature, Remote Agent support and VoIP capabilities. By adding the @Phones multimedia module, Phones Enterprise becomes a complete Web-enabled contact center able to manage any contact regardless of media (traditional telephony, e-mail, chat, co-browsing, fax, SMS etc.). Contacts are then channeled into a single flow logic using the powerful Unified Queuing feature.

Using Phones Enterprise intelligent queuing, skills-based routing, automatic caller identification, overflow routing, customer management features and call-back any call flow can be configured no matter how intricate. Our Inbound and Outbound management systems help you reduce costs, increase revenues, streamline resources and show the best side of your organization.

Our innovative Synthetic Agents imbedded in the system means perfect and seamless interaction with human agents. So calls can flow between human agents and synthetic agents or can be managed entirely by synthetic agents also using sophisticated multimedia functions (IVR, Video IVR, Web IVR). In this way voice services are no longer simply separate answering units, they become an integral part of the Contact Center architecture.