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 Our concept of IVR goes well beyond that of traditional systems on the market. PhonesEnterprise allows for seamless contact interaction between agents and synthetic agents (IVRs) ensuring efficient and effective call handling.
The system allows administrators to manage synthetic agents as human agents complete with dynamic allocation capabilities and resource sharing. Integration with existing systems is easily achieved thanks to its open, scalable and flexible platform.
Main features: -
Automatically identify customers or request customer codes or PINs
- Provide information dynamically using company databases
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Manage peak Inbound traffic with intelligent queuing and programming automatic Outbound call-backs
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Announce the name of the agent who will answer the call
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Provide multimedia services (reservations, advertising, video helpdesk, etc.)
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Use advanced text-to-speech and voice recognition systems
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Process and give automatic replies to e-mails
Synthetic agents handle contacts on a case sensitive basis. They tap into and update company databases in real-time to add power to the company’s CRM.
 The technology used in our system is easily customizable to meet the needs of the company. It allows administrators to modify, tailor and update features of synthetic agents at will.
Our solutions are based on the know-how accumulated with literally hundreds of installations allowing us to offer the best in IVR development. |
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