Companies going into the third millennium need advanced technology to manage communication with the world. At the same time, research has shown that it is fundamental to keep the human side of the customer contact experience.

This is how @Phones was born, our solution to manage Web-based contacts. With @Phones, visitors from the Web can have direct contact with the people of your company using words, voice and images.

Ahead of our time.

Thanks to @Phones companies and customers can communicate with each other using e-mail, Voice Over IP, Chat and Videoconferencing. They can also share applications and surf the Internet together with the co-browsing feature.

@Phones allows you to create Interactive Web Response (IWR) systems that play video clips for self-help, giving information, receiving customer data etc. Just as in a traditional call center, IWRs and human agents can work side by side to make your contact center efficient and effective.

@Phones integrates all the functions available in our traditional solution to build a complete Web-enabled contact center:

• Automatic contact distribution and skills-based distribution
  
  
• Logging, statistics generation, on-line and off-line graphics
  
  
• Automatic pop-ups on agent screens showing contact history and data
  
  
• Synchronized data/contact transfer from one agent to another
  
  
• Automatic service providing