A solution for companies who want to grow
Direct communication with customers has become a focal point for companies who want to stay ahead in an increasingly competitive market. CRM means companies need to speak to their customers and place them at the center of their attention making them feel special. This is the only way to gain their trust to form a long-lasting relationship. Thanks to Phones4U, companies have a quick and easy way to reach out to their customers.
It doesn’t take much to create a good relationship
Phones4U is the easiest way to begin a perfect, interactive and effective relationship with your customers. With Phones4U you will immediately be able to provide information, receive emergency calls, accept complaints and offer access to a wide array of services.
It doesn’t take much because Phones4U is a turn-key solution that requires very little financial and resource investment. In less than a week you will see higher productivity and better customer service.
Phones4U was designed for small and medium sized companies but maintains the benefit of high scalability to grow with the company.
Complete and Powerful
Phones4U is based on the Phones Enterprise platform and includes all of these features:
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ACD – ICD (Intelligent Call Distribution)
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Synchronized data/voice transfer
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Sophisticated queue management
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Screen pop-up
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Inbound/outbound management
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Dynamic resource allocation and call flow definition
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Advanced IVR integration
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Graphical on-line monitoring and reporting tools
Turnkey solution
Phones4U is complete and ready to use straight off the shelf. It comes with:
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Call center software and hardware
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Standard applications for your sector
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Professional services for integration with company IT systems
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Free installation and configuration
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Free training
Tailor made
Manufacturers, public utilities, local transport, health care providers, banks and any company with a help desk can count on a specific application environment straight off the shelf ready for immediate implementation. There is also a package called Basic Phones4U that enables companies to carry out activities and offer services typically associated with toll-free numbers, a common need of many companies. These services may include anything from information campaigns to emergency handling to complaint management. Everything you need to make your company a customer centric company is bundled into one solution.