Phones Enterprise allows you to implement remote agents at any time maximizing flexibility and efficiency when managing resources. Agents can work from any location outside the actual contact center location:
A few benefits of using remote agents: -
Enables agents to work from home whether full-time or part-time, reduces location costs and simplifies managing 24/7 support or agents on call.
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Allows companies with satellite locations to centralize their contact management. Agents can be shared to create a virtual contact center.
Remote agents are fully functional as if they were working from the main contact center location. 
All that is needed is an Internet connection and/or a telephone line and the remote agent works exactly as any other agent in the contact center. Agents log in and provide their password, their activities are monitored in real time and their calls/interactions can be transferred to other agents (human or Synthetic) whether remote or local.
Remote agents share all the benefits of PhonesEnterprise, such as automatic call identification and application pop-up. Supervisors can monitor remote agent state and traffic in real-time and generate specific reports to optimize call center management.
The remote agent capabilities in PhonesEnterprise are the answer to a growing need to offer complete flexibility in today’s ever-changing market