How efficient are my marketing campaigns?
How productive are my agents?
How many calls did I lose today?

Traffic and performance data in the contact center is a fundamental tool to make timely strategic decisions. Our reports allow you to have a complete view of your contact center at all times to help you follow the smallest change in business trends.

Thanks to a technological partnership with MicroStrategy, our solution offers over 100 standard reports accessible via Web. With just a few simple steps you can program the system to generate reports automatically in various formats such as tables or graphs generated either on-demand or on set days or both.

Extensive data is available at all times such as call distribution per service, call duration (min, max, average), percentage of lost calls, queue time, etc. Advanced DHTML use allows you to organize your reports according to preference.

Custom reports can be designed at will adding even more flexibility to satisfy your needs.

Custom reports
for your business Contact center data offers a complete picture of operations, call states, agent states and all system resources and can be analyzed using custom reports generated with simple drag & drop actions. Phones Enterprise tags every call with a code (GUID) that is transmitted to the company’s CRM or internal information system allowing you to be even more specific with the types of reports desired.

Reports can be generated for single services (e.g. a single telephone number), for groups of services or for the entire call center. If the call center is used for outsourcing, it is possible to provide each client with a login id and password so they can review reports relative to their services in real-time over the Internet.